Customer Support
Welcome to our Customer Support information page.
Our aim is to resolve your query as quickly as possible. Answers to a wide variety of queries ranging from order and delivery questions, to returns and warranty enquiries can be found by visiting our Frequently Asked Questions section.
How to contact us
By telephone
0800 389 7361 lines are open Monday to Friday 09:00-18:00 (excluding bank holidays)
By internet
Send us your questions electronically over our online Contact Us form.
By post
Sola Skylights UK Limited
Unit 9, Sola House, Dabble Duck Industrial Estate
Shildon, County Durham, DL4 2RF
United Kingdom
Returns
Please contact us on the helpline humber to advise the reason for the return. A re-stocking charge of £50 + VAT is applicable where the goods are returned for reasons other than a short or damaged delivery.
Refunds
Authorised refunds, less the re-stocking charge (where applicable), will be made by company cheque.
Cancellations
Orders can be cancelled without penalty, at any time prior to dispatch from our factory. Cancellations advised subject to the goods leaving our factory will incur a re-stocking charge.
Complaints
Sola Skylights is proud of its people and products and takes any complaints seriously. If you wish to complain about any aspect of your dealing with us please write to The Managing Director at the address shown above.
